Refund & Cancellation Policy

At PROGRESSIVE VELOCITY FAST SOLUTIONS LIMITED, we strive to ensure complete satisfaction with our online training programs provided via https://www.ireland-safetycourse.com/. Please review our policy regarding course purchases, cancellations, and refunds below.

Eligibility for Refunds:

We stand behind the quality and acceptance of our training. Refund requests are evaluated under the following conditions:

• Employer Rejection Guarantee: Please confirm your employer’s training requirements before purchasing. If your employer confirms that our course will not meet their requirements, you may request a refund within 14 days of purchase, provided you have not completed the course and no certificate has been issued. This refund option does not apply after course completion or certificate issuance. Your statutory consumer rights remain unaffected.
• Change Your Mind Refunds: You may request a refund within 14 days of purchase, provided you have not completed the course and no certificate has been issued. Your statutory consumer rights remain unaffected.
• Completed Courses: Once a training module has been fully completed and a certificate of completion has been generated, refund requests can no longer be honored unless subject to the employer acceptance policy outlined above.
• Duplicate Charges: In the event of a billing error or accidental duplicate payment processed through our secure payment provider (Stripe), a full refund will be issued immediately upon verification.

How to Request a Refund:

To submit a refund or cancellation inquiry, please email our support team directly at info@ireland-safetycourse.com with your full name, registered email address, transaction reference, and the reason for your request (including any details regarding employer rejection if applicable). Alternatively, you can also request a refund directly through our Live Chat support. All valid claims are processed back to your original payment card securely.

Processing Times:

All refund requests must be submitted within our 14-day policy window. Once a refund is approved and processed by our team, please allow up to 5 to 10 business days for the funds to reflect on your card statement, depending heavily on your specific bank or card issuer's processing timelines.